How about taking on a new professional challenge by contributing to the success of a fast-growing organization, dedicated to transforming the system of deposit-refund to become a world leader?

Our mission is to modernize the system of deposit-refund of Quebec, notably by setting up a network of 400 return locations spread across the province.

Consignaction is an organization in deployment mode, where the pace of work is guided by key milestones related to the opening of return sites, the implementation of effective processes, and the establishment of a sustainable operational structure.

Join our team to make a concrete commitment to waste reduction.

Role presentation

Under the supervision of the Director, IT Delivery, the Technical Support Specialist will be responsible for supporting internal customers on a daily basis in their use of IT tools, primarily at return locations across the province.

The candidate will be required to travel frequently to return locations to provide support to operations.

Benefits of working with us

• Hybrid mode and flexible schedule;
• Simplified pension plan with employer contribution of up to 5%;
• Group insurance plan including telemedicine;
• Accessible by public transport;
• Parking on site.

Main tasks and responsibilities

• Provide first-level support to users, in person, via telephone, or electronically, thus ensuring a first point of contact for their technical needs;
• Diagnose and resolve hardware and software problems;
• Analyze user concerns, provide appropriate solutions and systematically record resolution steps in the service request management system;
• Perform installation, configuration and maintenance of computer hardware, software and operating systems at return locations;
• Ensure efficient management of equipment inventory;
• Monitor user queries and issues, record service requests and ensure they are resolved within agreed timeframes;
• Collaborate with external IT service providers to obtain software and licensing support, while managing these relationships appropriately;
• Maintain IT infrastructure documentation and operating procedures up to date;
• Check the prioritization of requests, establishing the order of importance of the requests to be processed;
• Monitor requests and incidents, ensuring detailed traceability and appropriate follow-up of all requests;
• Manage local and cloud-hosted files;
• Actively contribute to various projects related to the implementation, migration and integration of new systems;
• Ensure that you remain constantly informed of technological developments and relevant advances in the IT field;
• Any other related tasks.

Requirements

• Have training in IT support; DEP, AEC;
• Hold a valid driver's license;

• Have 2 years of experience in the IT field;
• Experience in customer service;
• Proficiency in Microsoft tools.

Main challenges and issues of the position

• Have good listening skills and a good analytical mind and be solution-oriented

• Have excellent verbal and written communication skills.
• Be comfortable in a rapidly growing and constantly changing environment
• Demonstrate agility and resilience in the face of ambiguity

Job Type : Full-time, Permanent

Job location : Teleworking and travel to return locations