Frequently asked questions for restaurants, bars, hotels and institutions (CSP)
Useful definitions :
- CSP = On-site consumption
- ÉCSP = On-site consumption establishment
General
What is the deposit system?
The deposit system is a recovery method based on the temporary collection of a deposit when a beverage container is sold. To encourage consumers to return containers for recovery and recycling, the deposit is redeemable, meaning that there is no cost to them. Only people who choose to throw containers away bear any financial cost.
When you return your beverage containers, you are taking real action to help the environment: separation at source improves the quality of materials and helps ensure that all redeemable containers are 100% recycled as part of a closed-loop deposit-return system that has proven its worth for nearly 40 years.
When you return your beverage containers, you are taking real action to help the environment: separation at source improves the quality of materials and helps ensure that all redeemable containers are 100% recycled as part of a closed-loop deposit-return system that has proven its worth for nearly 40 years.
CSP program
How can I join/participate in the refundable/returnable containers recovery program?
As of October 1, 2023, on-site consumption establishments serving meals to at least 75 people at a time are required to register on the AQRCB portal :
- To join: https: //csp.consignaction.ca/Inscription/
- To log in: https: //csp.consignaction.ca/Connecter/
Which establishments are covered by the regulations?
Every operator of an on-premises drinking establishment must participate in the deposit-refund system. However, the obligations differ:
- Establishments with 75 seats or more (serving meals to at least 75 people at a time) must register on the AQRCB portal, to enable the AQRCB, which represents producers, to set up the collection system, starting November 1.
- Facilities with fewer than 75 places must recover by their own means.
Who is this program for?
Commercial foodservice :
- Full-service restaurants
- Limited-service restaurants (quick service)
- Alcoholic beverage outlets (e.g. bars, taverns, nightclubs)
- Accommodation services (e.g. hotels)
- Institutional services (self-managed) :
- Healthcare (e.g. hospitals, CHSLDs)
- Education (e.g. schools)
- Shopping centers
- Transportation (e.g. train stations)
- Correctional services (e.g. prisons)
- Daycare
- Other services :
- Leisure centers
What is the CSP program offered by Consignaction?
This is a refundable/returnable containers collection service for on-premises establishments covered by the by-law.
Bonds
Do ÉCSPs have posting obligations?
No, according to regulations, only retailers are required to post signs. For more information, please consult the FAQ for partners - Retailers
What are ÉCSP's obligations?
Article 62 : Every operator of an on-premises consumption establishment must participate in the deposit-refund system drawn up and implemented in application of the present regulations. To this end, in addition to the provisions of articles 63 and 65, he must provide for the other measures necessary for this purpose within the establishment.
Collection
How will deposit-refund be reimbursed following a collection, and how quickly?
For a given month, the reimbursement of the deposit-refund to an establishment will be made by the AQRCB or by the collector assigned to the collection of this establishment within approximately fifteen (15) working days following the end of the month in question or according to any other frequency agreed upon between the collector and the establishment.
The payment to be made to a CSP establishment by the AQRCB or its collector is made by the means determined by the AQRCB or its collector, and is subject to change according to changes in the collection system (bank transfer, cheque, but no cash).
What is the maximum number of containers/bags for a collection?
There is no maximum. Of course, you must inform us of the number of bags to be collected at the time of your collection request.
How do I cancel a collection?
Write to [email protected] or call 1-877-226-3883 with a minimum of two days' notice.
How can I change collection days and frequencies?
Write to [email protected] or call 1-877-226-3883.
Do we need to sort containers, and how?
Yes, the facility must sort refundable/returnable containers by material (aluminum, plastic and glass), not necessarily by format.
How do we store or deliver containers for pickup?
All logistical information is available on the portal (reception arrangements, collection times, estimated bag volumes).
Collection conditions:
- The customer must have a minimum of
- 5 bags (750 units), or
- 10 cases (250 units), or
- 3 bags and 5 cases
- There is no maximum
- The customer must be able to accept the reclaimer at the scheduled time.
- Materials must be placed near the exit of the building where collection takes place.
- There are no bulk liquids in the bottom of the bags.
- Bags must be in good condition and filled to the line. Stale or incomplete bags will be refused.
- The bags used are those identified and supplied by the AQRCB. Any other bag may be refused.
- The bags do not contain containers that are not accepted. (See the table of integration dates for new refundable/returnable containers.)
- The bags do not contain garbage or glass.
- Glass containers are placed in cardboard boxes identified and supplied by the AQRCB.
Which products are returned and collected by the collection service?
Only refundable/returnable containers are targeted and collected by the ÉCSP collection service.
As of November 1, 2023, these containers include :
- All beverages sold in aluminum containers from 100 ml to 2 L, for example: beer, soft drinks, ciders, sparkling water, etc.
- Plastic or glass beverage containers that are already returnable, such as soft drinks and beer.
How often will collections be made?
- Collections will start around the second week of November.
- The frequency of collection at the CSP establishment will be determined by the AQRCB and will aim to avoid undue accumulation of containers. The frequency of collection may be modified at any time by the AQRCB, with 15 days' notice sent to the establishment concerned. The establishment may cancel a collection at least two days before the collection date set by the AQRCB or its designated carrier, unless otherwise stipulated by the AQRCB.
- Frequency will be determined on a case-by-case basis, according to a set of logistical parameters (number of bags, opening hours, etc.).